The Way We Work and Quality

The Way We Work and Quality

The Way We Work :

 

In all our dealings, we will show respect for others, communicating openly and honestly, and encouraging feedback. Furthermore, we will -

  • identify and respond to our clients' needs effectively and efficiently providing a personalised service
  • provide all our clients with a high level of commitment, personal service and confidentiality concerning their goals and aspirations
  • empower our staff to participate in, and be accountable for, continuous improvement in the quality of all aspects of our business
  • value the efforts and contributions of our staff and seek to develop them effectively to the benefit of the team
  • work in partnership with our suppliers to ensure your requirements are met

     

 

Quality :

 

  • Our core values :

    In all our dealings we will show respect for others, communicating openly and honestly and encouraging feedback. In our work we are guided by passion, excellence, accountability, relationships, leadership, and success.

    We will identify and respond to our clients' needs effectively and efficiently providing a personalised service.
     
  1. We will provide all our clients with a high level of commitment, personal service and confidentiality concerning their goals and aspirations.
  2. We will work in partnership with our suppliers to ensure our requirements are met.
  3. We will assist and enable our clients to make a constructive assessment of the effectiveness and style of their organisation.

     
  • Responsibility and Accountability :

    Quality is the responsibility and duty of every Horizons Learning employee, and each employee is held accountable for the quality of the work they produce. Individuals are actively encouraged to make suggestions towards a continuous quality improvement process.

    Quality issues are subject to individual training and development plans which are identified and monitored through an annual, or in some cases, a more frequent appraisal process.

    If, for any reason, you have cause for complaint, all complaints will be investigated by the Senior Management Team, and corrective action taken where appropriate.

    It is our policy to respond to each and every complaint received.